Refund policy

Return and Refund Policy

At Dozzy, we want you to feel confident trying our products. If you’re not satisfied with your purchase, we’re here to help.

30-Night Sleep Trial

We offer a 30-night sleep trial on eligible Dozzy products. If you are not satisfied, you may request a return within 30 nights of delivery.

Eligibility for Returns

To be eligible for a return:

  • The item must have been purchased from our official website.
  • The return request must be submitted within 30 days of delivery.
  • The item must be returned in reasonable condition, with all original components included.
  • Proof of purchase or order number is required.

Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale
  • Gift cards
  • Products damaged through misuse, abuse, or unauthorized modification
  • Items returned without prior approval

How to Start a Return

To start a return, please contact us at [your email address] with your:

  • Full name
  • Order number
  • Reason for return
  • Photos or videos, if the item is damaged or defective

Once your request is reviewed, we will provide return instructions.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email address]. We will work with you to resolve the issue as quickly as possible.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to process the refund.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please place a new order after your return has been approved.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Dozzy
Email: service@novatechwellness.store